Frequently Asked Questions (FAQs)

We’ve created this FAQ section to help answer common questions and make your shopping experience with FarahZohra as smooth and enjoyable as possible. If you need further assistance, our customer support team is always happy to help.

Orders & Payments

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Once your order is placed, you will receive an order confirmation email.

What payment methods do you accept?

We accept secure payments through Shopify-supported payment providers, including debit and credit cards and other available checkout options displayed at checkout.

Will I receive an order confirmation?

Yes. Once your order is placed, you will receive an email confirmation containing your order number and details.

Shipping & Delivery

Do you offer free delivery?

Yes — FREE UK delivery on all orders, with no minimum spend.

How long does delivery take?

Delivery times vary depending on the product and fulfilment location. Estimated delivery is usually 7-14 working days.
Where possible, delivery estimates are shown on individual product pages.

Why do delivery times vary between products?

We work with multiple fulfilment partners and warehouses (UK and international) to offer a wide range of products. This means delivery times may differ between items.

Will my order arrive in multiple packages?

In some cases, yes. If you order multiple items, they may be shipped separately depending on fulfilment location.

Do you ship outside the UK?

Currently, we focus on UK customers. Availability for other regions may change in the future.

Order Tracking

Can I track my order?

If tracking is available for your order, it will be sent to you by email once dispatched.

My order hasn’t arrived yet — what should I do?

Please allow the full estimated delivery timeframe. If your order is delayed beyond this, contact us with your order number and we’ll assist you.

Returns & Refunds

What if my item arrives damaged or faulty?

Please contact us within 14 days of delivery. We will arrange a replacement or refund at no extra cost.

Can I return an item if I change my mind?

Yes. Change-of-mind returns are accepted within 14 days of delivery, provided the item is unused and in original condition. Return postage is the customer’s responsibility.

How long do refunds take?

Refunds are processed once the returned item is received and inspected. Timing may vary depending on your payment provider.

What items cannot be returned?

For hygiene and safety reasons, certain items such as opened cosmetics or personal care products may not be eligible for return unless faulty.

Products & Quality

Are your products authentic?

Yes. We work with trusted suppliers to offer high-quality products that meet safety and quality standards.

Do products match the photos shown?

We aim to display accurate product images and descriptions. Minor differences in colour or packaging may occur due to lighting, screen settings, or supplier updates.

Are your cosmetics safe to use?

All cosmetic products are sourced from suppliers that follow required manufacturing and safety guidelines. Always perform a patch test before first use.